How to Fix Ring Chime Pro Offline Issue?

Are you experiencing connectivity issues while using your Ring Chime Pro device? If yes, then you have come to the right place to seek for a solution. It is quite possible that a situation may occur where your Ring Chime Pro may lose connection to the wireless network. Here in this article, some points are outlined that can help you fix Ring Chime Pro offline issue.

Why does Ring Chime Pro Devices Go Offline?

Fix Ring Chime Pro Offline Issue

There are several cases that can lead up to the situation which can lead to loss of connectivity. There are actually two major issues that lead to this offline problem.

Loss of power
Network issues

Network Issues on Ring Chime-

ring chime keeps going offline

Problems with the wireless network can sometimes also lead to the Ring Chime Pro Offline issue. The list of problems that can lead to connectivity issues with your Ring device includes the following.

Temporary loss of power.
One of the router wires gets loose all of a sudden.
The password of your wireless network changes on its own.
A power surge leading to a problem with the internet router.

Out of the situations stated above, many of them are temporary. In several cases, when the situation which lead to the connectivity issue gets cleared, your Ring Chime Pro device will once again get connected to the network.

It would be a rare case when your device remains disconnected. That is the situation where you are required to carry out the necessary troubleshooting steps to get rid of the disconnection problem.

Please check that each of the wires that are connected are properly plugged in and the front lights of the router are green.
Check that the other device that you are using is having the same connectivity issues.
Disconnect the router for at least 30 seconds and then reconnect it to the power source. After that, check if the Ring Chime connects automatically.

In case the problem does not persist in the network, then you will have to see if the problem lies in Ring Chime Pro or Ring Chime.

Power Loss Issue on Ring Chime-

why does my ring chime keep going offline

Power loss issue is the most common problem that can lead to network connectivity issues. This includes power connectivity issues and power surges. To find out whether your Chime Pro or Chime has no power issue or not, these are a few things that you need to do.

First of all, you need to check the chime out. The logo that is given in the front is light blue in color? If yes, then that means it gets enough power.
In case the logo is not glowing, then try disconnecting and then reconnecting the unit back to the power source. After this, your device will restart again.
You can also try connecting your Ring Chime Pro device. If the blue light becomes stable, then that means there was some problem with the outlet only. Try connecting another device to the previous electrical outlet and see if it is receiving any power.
If even after connecting your device to an active outlet, the soft blue light does not glow, then that means there is some problem with the Ring Chime Pro device. To get this problem resolved, you need to connect with the Ring customer service team.

Fix Ring Chime Pro Offline Issue

After you reconnect the device to a power source, the next thing that you need to do is to check that your device is receiving power. Allow the device to run for the next 30 seconds. If the logo stops blinking and the blue light gets stable, then that means it is reconnected to your network.