How to Solve Hikvision Camera Offline Issue?

When your Hikvision camera goes offline, it can derange your surveillance system and leave you vulnerable to potential security risks. Dealing with a Hikvision camera that's offline can be concerning, especially when you rely on it for security or monitoring purposes. However, you don’t have to worry since this error can be fixed by applying a few simple steps.

Are you wondering How To Solve the Hikvision Camera Offline Issue? Well then, you have arrived at the right place, because in this guide, we’ll provide you with some quick and simple steps that will help you fix the error quickly and easily, in no time.

1 - Scrutinizing the Register Status and Following the Course Accordingly

You simply have to go to the Device on the web-based Graphical User Interface or on the local GUI and from there you have to ascertain the “Register Status”. And, in case you do not find a tick on the “Enable” check box therein then you must follow the course discussed in the ensuing steps given below.

Step 1 - Begin by clicking the “Configuration” tab followed by clicking on the leftward tab named “Network” and then further clicking on the “Advanced Settings” option within the “Network” tab.

Step 2 - Now you just have to place a tick on the “Enable” check box by clicking therein which would help you solve Hikvision Camera Offline Issue.

You must check the status of your Hikvision Camera on the “NVR 3.0: Menu-Configuration-Network-Platform Access” page or on the “NVR 4.0: Menu-System-Network-Advanced” page and if you still see the status as “Offline” then you must resort to following the next method discussed underneath.

2 - Checking the Parameters in case the Hikvision Register Status Remains Offline

When you have caused the “Enable” option to get activated in accordance with the above method and if you are still not able to solve Hikvision Camera Offline Issue then you must ensure that the relevant parameters are set as mentioned in the steps that follow.

Step 1 - First follow the course “Configuration > Network > Basic Settings > TCP/IP” and make sure that the relevant IP parameters belong to LAN and that the IP address, subnet mask, and default gateway are set appropriately.

Step 2 - In the endeavor to solve Hikvision Camera Offline Issue just facilitate that the DNS server is set as 8.8.8.8 or to the other locally used DNS address.

Step 3 - Further in the series of fixing the Hikvision Camera Offline Issue now cause the server address to change to “litedev.hik-connect.com” from the earlier “dev.hik-connect.com”. You can also modify the “litedev.hik-connect.com” address to “dev.hik-connect.com”.

Step 4 - Also facilitate updating your Hikvision firmware to the latest version.

3 - Checking the Network if the Register Status Still Shows “Offline”

Here you have to check and see whether the Hike-Connect server is accessible or not in the manner described hereunder.

Step 1 - Initiate by connecting your PC to the same LAN which is used to connect your device.

Step 2 - Continue by going on to press the “Windows Start Menu” followed by entering the “cmd” command and pressing the “Enter” button subsequently.

Step 3 - Now check whether you receive the relevant response via the “Command Prompt” screen when you input the command “dev.hik-connect.com” which truly will signify that the DNS server is absolutely correct and appropriate Hik-Connect server IP address is returned correctly to the device.

Step 4 - If there is no response then the DNS server needs to be punched suitably.

4 - Ascertaining Whether the Firewall is Preventing the Connection

Step 1 - Another way to solve Hikvision Camera Offline Issue is to begin by connecting your computer to the existing LAN.

Step 2 - What has to follow next is all about feeding the “cmd” command in the “Windows Start Menu” and then pressing the “Enter” key.

Step 3 - Now be ready to input the command that reads as “telnet dev.hik-connect.com 8555” or “telnet litedev.hik-connect.com 8666” and press the “Enter” in succession.

Step 4 - If the telnet is functional and is working properly it will be marked by the appearance of a “black screen” going forward.

Step 5 - Else if the telnet fails then you will be required to check the “Firewall Settings” as the Firewall may be blocking the connection between the Device and the Hik-Connect server.