How to Troubleshoot ADT Doorbell Camera?

The ADT Doorbell Camera serves as a vital component of home security systems, providing users with real-time security. However, like any other technological device, it may confront occasional bugs that require troubleshooting to ensure ideal performance.

Whether you're experiencing connectivity issues, video quality problems, or other concerns, understanding how to troubleshoot the ADT Doorbell Camera can help restore its functionality effectively.

By identifying common issues and implementing troubleshooting steps, users can easily solve problems and maintain the security and convenience offered by the ADT Doorbell Camera.

Are you looking for ways How To Troubleshoot the ADT Doorbell Camera? Well then, here in this blog, we’ll provide you with some easy steps that will help you troubleshoot the ADT Doorbell Camera.

How to Fix the ADT Doorbell Camera Not Recording Issue?

Various reasons can lead to the ADT doorbell camera, not working problems. Some of the reasons causing this problem are listed below.

Troubleshoot ADT Doorbell Camera

Main Reasons

It does not have sufficient power to operate
Insufficient space on the cloud for holding video clips.
Improper settings of motion detection.
It is not within the Wi-Fi range.

Check the Power

First of all, you must check that your ADT camera has sufficient power that you need to use the camera. Mostly, ADT cameras have an indicator or power light, which will glow and intimate you that there is power.

adt doorbell camera not working

Maybe you are not able to record because the battery is not charged properly. You can also check if the power is the culprit through the app you are using to see the footage. Maybe your sensor is not getting enough power.

Wi-Fi Connection

Poor Wi-Fi signal can also lead to this problem. To check the Wi-Fi signal strength, you need to use the ADT app to access the camera. You will see an indication on the app that will inform you whether the camera is receiving the required signal strength or not. If the signal strength is poor, then you need to place the camera close to the Wi-Fi.

Insufficient Space on the Cloud

Insufficient cloud storage space can also lead to ADT cameras not recording issues. If you feel that the maximum capacity of the cloud has been exhausted, then the stored clips won't load. If you delete clips on the cloud regularly, then you will be able to make space to store more clips on the cloud.

How to Fix the ADT Doorbell Camera Not Connecting to WiFi?

Power is Lost

Offline issues can occur because of power issues. To resolve this problem, you need to first check whether the LED lights on your camera are turned on or not. In case they are turned off, then make sure that the device is connected to the power source. Once you are sure that the camera is receiving power, you must power cycle your ADT camera and gateway.

Steps to Power Cycle an ADT Doorbell Camera

First of all, disconnect the camera and the gateway for a few minutes.
Power up your gateway and then allow it to reconnect.
Then, power up your camera and then reconnect it.

Reconnect your ADT Doorbell to the WiFi Network

You can also fix your Wi-Fi connection issues by reconnecting your ADT doorbell to Wi-Fi. The steps for the same are mentioned below.

First of all, you are required to put your doorbell in the access point mode. Hold the main button. Don't leave the button till you see alternate green and red LED lights.
Log in to the ADT app.

adt doorbell camera not working

Go to Menu and then tap on Doorbell Camera.
Select Settings.
Go to Add another doorbell camera and select Begin installation.

After that, go through the installation wizard. The installation process is no different from the initial installation of the doorbell camera.

Frequently Asked Questions

Q1. How to Reconnect ADT Doorbell Camera to Wifi?

Ans: To reconnect ADT doorbell camera to WiFi, open the ADT Control app and navigate to device settings. Locate the doorbell camera and select Reconnect to WiFi or a similar option.

Q2. How to Fix ADT Doorbell Camera?

Ans: If your ADT doorbell camera is malfunctioning, start by ensuring power and WiFi connectivity. Restart the camera and check for firmware updates on the ADT Control app.

Q3. How to Connect ADT Doorbell Camera to Wifi?

Ans: To connect the ADT doorbell camera to WiFi first ensure it's powered on. Download the ADT Control app create an account and log in.