How to Troubleshoot Arlo Go Camera When it Goes Offline?

If you are looking forward to knowing how you can fix Arlo Go camera offline problem, then stated below are the troubleshooting steps that you need to execute:

Disconnect your Arlo Go camera from the power source and then take out the battery. Now, reinsert the battery and then check the behavior of LED lights after closing the door.

Step 1 : In case the LED light does not turn on, you need to ensure that the battery is installed correctly and is not dead.

Step 2 : In case the light double blinks amber, it means your Arlo Go camera is going offline because of low battery issue. To solve this problem, insert a fully charged battery or connect the camera to the power source.

Step 3 : In case your camera is still offline even after inserting a fully charged battery, then check the settings of your Arlo Go camera and see if the LED lights are turned off. If yes, then log out of your Arlo app and then again log in.

Step 4 : If this does not help you fix Arlo Go camera offline problem, then try moving your camera to some other location where there is better connectivity.

Step 5 : In case none of the above-mentioned troubleshooting ways help you out, then you are only left with the option of resetting your Arlo camera.

Step 6 : If blue LED light is blinking at a slow pace, then that means your Arlo GO camera is turning on. Wait for a few seconds and then see if the LED behavior changes.

Check the Behavior of LED Lights After the Arlo GO Camera Turns On:

LED Light Flashes Blue Quickly: This LED behavior means that your camera is connected to the cloud. Log out and then again log into your Arlo app. If the Arlo camera still appears offline on Arlo app, then try talking to Arlo camera support team to solve your problem.

LED Light Flashes Blue and Purple: This LED light means that your Arlo camera is getting connected to the cloud and network. Wait for the LED lights to get stable and check again.

LED Lights are Solid Blue: This LED behavior means that your Arlo camera isn’t connected to an Arlo account.

Solid Amber LED Lights: It means that either a SIM card is damaged or is not inserted. To get a new SIM, get in touch with the service provider of your Arlo Go camera.

The LED Light Blinks Amber Slowly: This means that your Arlo Go camera is offline because of no LTE network coverage. To bring your Arlo camera online, move it to a place where there is LTE coverage.

LED Light is Blinking Blue and Amber: It means that a firmware update is in progress. Don’t disconnect your camera from the power source or open the battery compartment when the update is going on. Wait for the update and rebooting to get completed. After that, LED light will turn off for some seconds and then will turn on. It will start flashing blue at a slow pace. The LED lights will continue to flash blue for 30 seconds and then the LED behavior will change.

In case your LED camera offline problem does not get solved by performing any of the above-stated troubleshooting steps, then the last thing that you can do is to contact the Arlo camera customer care team. Talk to the professionals and get your problem resolved.