How to Troubleshoot Goowls Camera?

Your Goals camera like any other electronic gadget might not perform optimally making a strong case to troubleshooting the same. This begins by making sure your Goowls Camera is receiving a stable power supply which can actually be reinforced with the execution of a complete Power Cycle.

In another attempt to troubleshoot Goowls camera, you can also try a few things that include updating the firmware of your Wi-Fi equipment, positioning your Wi-Fi at an appropriate place, removing all objects between your Goowls camera and the Wi-Fi, etc. Even when you see error messages after scanning the QR code, you can resort to selecting the correct model of your Goowls camera at the time of pairing it with the app and the Wi-Fi.

Are you bothered by Goowls or Yi camera issues like Goowls camera offline issue, issues with camera pairing, and error messages appearing after scanning QR code? If yes, then here you will learn how to get rid of these issues. So, let's discuss how to troubleshoot Goowls camera issues one by one.

How to Resolve the Goowls Camera Offline Issue-

You may come across camera offline issues because of network issues. If your Goowls camera goes offline often, then the below-mentioned are some techniques that you can try to fix your problem.

Goowls Camera Offline Issue

Step 1: First of all, you need to ensure that your camera is turned on. Connect your Goowls camera's power wire to the power source.

Step 2: Moreover, you must ensure that your mobile device is receiving a strong Wi-Fi signal. If you are using a data connection, then ensure that you have a strong data connection. Once you check the connection, see if your camera is online or not.

Step 3: Place your camera close to the router. If you are using a wired camera and not a battery-operated camera, then disconnect the wire and then reconnect it.

Step 4: Also, you need to check that there are no obstacles kept in the middle of your router and the camera as they may block the signal. Also, check that the connection is stable.

Step 5: If your Goowls camera's indicator light is blinking, then that means there is a connection problem. If you see a stable light, then that means there is a proper connection.

Step 6: If your camera goes offline frequently, then you must consider changing the location of your camera. Place your Goowls camera where it is receiving a strong signal.

Step 7: Try restarting your router if nothing else is working.

How to Resolve Goowls Camera Pairing Issues?

If you hear the "pairing has timed out" message while pairing your camera with the app, then that means the Goowls camera pairing process is incomplete. You usually see this error message when there is a weak Wi-Fi signal.

Below are the simple steps that you need to perform in order to troubleshoot this issue.

Step 1: Keep your camera close to the router at the time of setup. Once you pair your camera in the app, you can change the location of the camera.

Step 2: If you are still not able to pair the camera in the app, then try to fix your problem by restarting your Wi-Fi router.

Step 3: There is a chance that you are encountering an error message while pairing because you entered the wrong password in the password section. In order to avoid this mistake, you should click on the eye symbol while entering the password.

How to Troubleshoot Goowls Camera

This way, you will be able to see the password while typing. If you don't wish to enter the password every time you pair your camera to the app, then save the password.

How to Get Rid of the Error Message after Entering the QR Code?

Carry out the steps given below in order to get rid of the error message after entering the QR code.

Step 1: First of all, you need to make sure that the Wi-Fi network name is in English letters.

Step 2: The minimum length of your Wi-Fi password should be 8 characters and the maximum length should be 20 characters.

Step 3: Please make sure that you are choosing the right camera model at the time of adding the camera.

Step 4: Go to the login page of your YI Home app. Also, check that you are connecting from the right region.

Step 5: After that, go to your Wi-Fi router settings and turn off MAC address filtering while pairing. You can easily find the Mac address by going to Yi Home App, Settings, and then selecting Network Info.

If nothing is working, then reinstall the app and try to pair again.