How to Troubleshoot Ring Video Doorbell Issues?

Ring video doorbell is without a doubt one of the best security systems available in the market today. It has several amazing features like chime sound, motion detection, video recording and many other outstanding features. Just like every other electronic item gets damaged or stops responding due to some technical faults, these Ring video doorbells also stop working because of technical issues.

Some of these issues include Ring doorbell video not recording, Ring doorbell keeps ringing, Ring doorbell stop working, and Ring doorbell setup issues. To help you get rid of all these issues of Troubleshoot Ring Video Doorbell Issues, we are available with a troubleshooting guide that covers almost every issue associated with Ring video doorbell.

How to Troubleshoot Setup Issues of Ring Video Doorbell?

In case your setup does not get completed or a message appears on your screen which says, “Setup didn’t complete”, then that means there is some kind of problem with your Ring device. Under that message, you will see 4 different messages of Ring that indicates certain problems with your Ring device. You have to carry out certain steps to fix all the setup related issues.

You need to carefully see the direction in which your Ring Device is flashing. If the top circle flashes on your device, then that means you have entered an incorrect Wi-Fi password, if such a thing happens, then confirm your wireless network password. After that, you will be required to repeat the Ring Video doorbell setup process.

If circle’s right side is flashing, then that means there is some issue with the wireless network. If this happens, then repeat the setup process in the same manner you did before. The setup successful when you are close to your router device but it fails when the router is kept far away.

In case, the setup is unsuccessful, then you need to extent the network by using Ring Chime Pro. This will improve the performance of your Ring Doorbell. Moreover, it will give you instant alerts.

In case the left part of your circle is flashing, then that means there is some problem with the internet. Try to connect some other device to the same network to which you connected your Ring doorbell. If your other device gets successfully connected to the network, then continue with the Ring Doorbell setup process.

However, if the other device does not connect to the network, then that means there is some problem with the wireless network. To fix this problem, contact the provider of your internet connection. In case the light that is placed at the front of the device does not turn on, then try to repeat the Ring setup.

If even after repeating the process, you are not able to set up your Ring Video Doorbell, then below mentioned are a few things that you need to do.

Keep your doorbell close to the router
Perform a hard reset on Ring Doorbell
Enter the right password of your wireless network.

Ring Video Doorbell Not Connecting to the Wireless Network-

There is nothing more annoying than not being able to connect your Ring Video Doorbell to the wireless network. Here we are available with some troubleshooting steps that you can perform to fix the Wi-Fi issues. First of all, launch the Ring app on your smartphone and check the wireless network to which your doorbell is connected.

In case unable to connect to the wireless network message appears on your screen, then these are the steps that you need to follow.

Please make sure that the wireless network to which your device is connected is on 2.4 GHz as Ring devices only work on 2.4 Gz other than Ring Video doorbell pro.
Now, press the orange button on your device for 30 seconds. This button is located at the back of your Ring video doorbell. This will factory reset your device and resolve the connection error.
Please ensure that your wireless channel is within the range of 1-11 as ring doorbells don’t support channel 13 or 12.
If your wireless network is either on 11 or 12, then it is advisable to change it from 1-11. You can get in touch with the wireless network provider support team to do this job.
Once you are done with performing all the steps, then your Ring doorbell will get connected to the wireless network and then you can move forward with the setup process.

Ring Doorbell Video Not Working-

Once you are done with setup, you would like to have a live view of everything so that you can know how everything looks like but when you try to see the video it gets stuck and you are not able to see any video. This may be because your doorbell has low power.

To solve this problem, you can either use the internal battery or you can connect it through the present wiring of the Ring doorbell. If you wish to watch a video on your security camera, then your Ring doorbell device needs to be fully charged.

If you connect the Ring doorbell to the power source, then you will be able to watch the live videos on the Ring app on your mobile phone. On your Ring doorbell device, go to the top left corner and then go to the Live View on the next screen. So, if someone arrives at your doorstep, then you can talk to them through the microphone.

Ring Doorbell Keeps on Ringing-

If your Ring doorbell does not stop ringing when you press the bell once, then this issue can be resolved by applying a simple solution. This problem occurs when the button of Ring doorbell is stuck downwards.

It is important for you to test the button of Ring by pressing it and then releasing it and check if it is stuck or not. If not, then ensure that audio notifications are enabled on your Ring app and Ring the doorbell.

If this problem does not get resolved even after doing that. Then try disconnecting and replacing the button of Ring doorbell. So, these were some of the Ring doorbell issues and solutions to fix Troubleshoot Ring Video Doorbell issues.