Fix Amazon Prime Error 1060, 9074 - Prime Video Not Working Issue?

Amazon Prime video streaming services are currently the most prominent services provided in the market. It offers movies, TV series, video streaming services to its subscribers.

Watching Amazon Prime videos is very simple and easy but one may encounter some issues of technical nature while operating on its app or website on a smartphone or computer system. Here in this blog, you are going to learn how to fix the problem of Amazon Prime Error 1060.

How to Solve Amazon Prime Error 1060, 9070 and Video not Working Problems Instantly?

Whenever you are watching any video on Amazon prime video streaming services, there are certain Amazon Prime Video not Working issues that you may come across. If you experience any kind of lag or intermittency, then your video won’t play smoothly and as a result your entertainment experience gets impacted.

If you are going through such kind of issues, then mentioned below are some of the solutions that you can apply to fix those problems on your TV, computers, and iOS devices.

How to Fix Amazon Prime Video Error 1060 and Not Working Issues on Android?

If you wish to play Amazon Prime video on the internet browser of your computer, then it is important for you to ensure that your network connection is compatible with the OS of the computer you are using.

Some of the compatible operating systems are stated below.

• Mac operating system 10.7 or later version
• Windows 7 or later version
• Google Chrome or Linux OS is supported.

Internet Connection-

• For SD videos: 900 Kbits/sec
• For HD videos: 3.5 Mbits/sec

Check Your Internet Browser-

There is a chance that the internet browser you are using is not working properly, which is why you are facing problems while streaming videos. You can also try using some other internet browser to fix the problem you are facing.

To be able to watch prime videos on your PC, you must use an internet browser which supports HTML5 web player.

• Microsoft Edge on Windows 10
• Internet Explorer
• Firefox (Version 53 or later version)
• Chrome (version 59 or later version)
• Opera
• Safari

Resolve Silverlight Problems-

On certain older versions of Internet Explorer and Safari, which does not support HTML5, you must install Microsoft Silverlight plugin for playing videos on Amazon Prime. To fix issues associated with Prime Video playback, clear Silverlight application storage.

Step 1: Right click on the window of prime video player and then choose Silverlight.

Step 2: Go to the Application Storage tab and click on it and then choose application storage.

Step 3: After that, go to column of “Website” and then select http://g-ecx.images-amazon.com. Select Delete.

Now, close your internet browser and then try streaming Amazon videos one more time. In case you are still coming across streaming problems, then open Microsoft Support and uninstall the Silverlight player. After that, take actions to reinstall it.

Reset DRM Licenses-

Digital Rights Management is a technology, which is created by the content owners. If your system settings, monitor, or computer changes, then you may encounter some problems with DRM technology.

In case wish to fix problems related to video playback, then reset DRM settings on the way. For manual reset of setting on Mac as well as Windows, these are the steps that you need to follow.

Step 1: Search for the mhps.hdr file on your system.

• For Windows 7 and above: C:\ProgramData\Microsoft/PlayReady
• For Windows XP: Go to C drive and then open documents and settings. After that, go to All Users\Application Data\Microsoft\PlayReady.

Step 2: Change the name of the mspr.hds file to some other name. Do not delete your mspr.hds file.

How to Fix Amazon Prime Video Issues on Android and iOS Devices?

Mentioned below are a few things that you can try out to fix issues related to your phone.

1) Reboot Your Mobile Device

Reboot your Android device and iOS smartphone. After your device restarts, launch the application of Amazon Prime video. This way you will be able to ensure that your device is running on a stable network.

2) Check Network Connection

Bad signal strength can make your entertainment experience suffer as it can lead to intermittent streaming. Therefore, you must ensure that your device is receiving good signal strength at all times.

In order to have a smooth and more enhanced entertainment experience, select other devices which are sharing an internet connection with you like your computer or your family’s computer.

So these are a few things that you need to do is order to get rid of Amazon Prime error 1060. If you wish to get more knowledge on how to deal with Amazon videos not working issues.